Post-COVID Protocol

Post-COVID Protocol

Our property has taken all necessary measures and precautions to make your stay safe.

Safety & Hygiene Measures (in response to covid-19)

  • Each room has a comprehensive cleaning service, disinfected and ventilated every day and before the entrance of each guest.
  • We disinfect all frequent contact surfaces such as elevators, door locks, and railings frequently.
  • We wash all bedding and towels in water at a minimum temperature of 60 ºC.
  • We follow the exhaustive cleaning measures recommended by Sectur, Cofepris, IMSS and the Ministry of Health.
  • We will have contactless check-in available at the property, we are implementing a format to collect all the information from the guest prior to arrival. Access to the property and room will now be done with security codes, without having to contact reception.
  • We will also have check out without contacting the reception, we are changing processes, as recommended by Sectur to perform express check out without the need for the guest to go through reception
  • Personnel wear personal protective equipment, such as mouth guards.
  • We perform temperature controls at the entrance of employees and guests to the property.
  • We provide mouth covers and antibacterial gel to all of our guests.
  • We allow the time recommended by the WHO to reuse the same rooms between each new stay, 24 hours minimum.
  • We implement social distancing measures in common areas. Accommodation spa and gym facilities are not available due to coronavirus (COVID-19). We have a fully equipped kit for any emergency.
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